POLICY

At Sunshine Imports, we offer outstanding service, price, and a great selection because we sell almost exclusively in wholesale.  Please review our policies. If you have any questions on ordering items or other issues, please do not hesitate to contact us:

Note: When you register online as a Reseller (Wholesale Account), the account is reviewed by our sales department and account id/password is assigned for discounted volume pricing. When registering as Reseller (Wholesale Account), Please also fax a copy of your Tax ID Certificate to us at 972-488-1989. Without receipt of Tax ID Certificates, Reseller accounts are not issues. If you there any questions or concerns, please do not hesitate to contact us:

MINIMUM ORDER:

Our Online Catalog offers discounted price to our customers, who buy in volume. As such, we have a policy for the minimum order size:

§          Minimum opening order - $250; reorders $150.

§          International minimum order - $1000 USD pre-paid in advance by Visa/MC only.

§          We reserve the right to increase or decrease quantities to meet our minimum pack size requirements.

§          Backorders will be shipped without notification if within 60 days of date shipped. All backorders under $50 are cancelled.

§          We reserve the right to cancel any orders or back orders without any notification.

We understand that our customers may occasionally wish to place smaller orders, and our shopping cart may accept orders below our minimum. However, in such cases, a minimum $7.50 special handling fee may be added at our discretion. We encourage you to support our policies so that we can continue to offer a wide selection at great prices.

PRICING & SHIPMENT:

§          All prices are subject to change without notice.

§          Items are billed at prices in effect at time of shipment.

§          All orders are shipped F.O.B. from our warehouse in Dallas, TX.

§          Shipping Charges are made as per actuals. Approximate shipping charges may be 10 - 12% of the total order amount.

§          Orders are shipped within the 48 U.S. contiguous states only.

§          Special handling requests may be subject to an extra charge.

§          Special routing information must be specified or we will ship at our own discretion.

§          On all handcraft merchandises, there may be some variations in color, texture, size and finish, as well as slight irregularities. These are not considered flaws. Natural wrought iron products may rust over time.

PAYMENT TERMS:

§          Opening orders must be by Visa, MC or C.O.D.

§          Net 30 terms may be issued on approved credit. Credit application with sufficient trade and bank references must be submitted for credit approval.

§          Stores in business for less than two years may be required to pre-pay via Visa/MC or C.O.D.

§          Customer agrees to pay all collection costs and attorney fees, as well as interest at the rate of 2% per month on any unpaid balance.

§          A $25 fee will be charged for any returned checks.

§          By placing orders, Customers duly authorize Sunshine Imports Inc. to charge on their credit card(s) all charges associated with their order.

RETURNS/CLAIMS:

§          Claims must be made within ten (10) days of receipt of order. No claims will be accepted after 20 days.

§          Please examine your order upon arrival for any discrepancies. Claim details must be mailed or faxed to us. Invoice number and date received must be specified.

§          Any damage or lost merchandise must be directly claimed with carrier. No returns will be accepted without our Return Merchandise Authorization (RMA) number.

§          Itmes must be returned in its original packaging.

§          Price tagged or shopworn merchandise may not be returned.

CUSTOMER AGREEMENT:

By placing orders with us,  Customer agrees to our terms and conditions.

Store Timing: Our Store hours are 9:30 a.m. to 6:30 p.m. on Weekdays and 10 a.m. to 5 p.m. on Saturdays( US Central Standard Time).